Frequently Asked Questions

Do you do your repairs on site?

Yes, we have a full-service jewelry & watch repair shop on site with over 30 years of experience. We repair all types of jewelry, including items purchased from other stores. The process includes evaluating the damage, offering a professional recommendation, and—upon approval—our expert jewelers restore your piece to its original beauty.

What is your repair turn around time?

We typically run about four to seven business days for repairs.

Do you change watch batteries?

Yes, we offer on-site watch battery replacement services for all types of watches, even if they were purchased elsewhere. Our experienced technicians ensure prompt and accurate battery replacement. We can also have your watch pressurized and sealed as needed.

Do you service Rolex?

We have a certified Rolex watchmaker on staff who can expertly service your timepiece.

Do you do pearl restringing?

Yes, we do have a pearl restringer on staff. Stop in anytime for a free estimate.

Watch Services

Do you size watches?

Yes, we can size most watch styles while you wait. Our watch repair experts can size or fit any watch for you, including those purchased at another store.

Custom and Specialty Services

Do you do custom work?

Yes, we offer on-site custom jewelry design creations. Whether you’re looking to create a one-of-a-kind ring, replicate a treasured family heirloom, or design custom earrings or bracelets, our skilled designers are here to bring your vision to life. You do not need an appointment and can stop in during any regular business hours or schedule an appointment. After an initial consultation, we’ll provide a custom quote and begin crafting your unique piece.

Do you offer engraving?

Yes, we provide on-site jewelry engraving services on a wide range of materials, including gold, sterling silver, platinum, and titanium. We can engrave jewelry purchased from any store. Simply schedule an appointment, and we’ll assess your item, offer a quote, and personalize your piece with expert engraving.

Appraisals and Purchasing

Do you do appraisals?

Yes, we offer on-site certified jewelry appraisal services for all types of fine gold and diamond jewelry. Please schedule an appointment with our jewelry appraisers, who will evaluate your piece and provide a custom, professional appraisal.

Do you buy gold?

Yes, we do buy broken or unwanted gold jewelry and offer the highest prices. Additionally, we can help you transform your old gold into a brand-new, meaningful piece of jewelry. Stop in anytime for a free estimate.

Store Policies

What is your return policy?

We gladly exchange or provide store credit for eligible items.